Returns & Refunds Policy

Last Updated: June 2026

Thank you for shopping with Z7B™ Shop, owned and operated by Zee Luxe Boutique LLC.

We take pride in creating high-quality products and want you to be satisfied with your purchase.

ORDER CANCELLATIONS

Orders may be canceled only before production or processing begins.

Once production has started, custom, personalized, made-to-order, or pre-order items cannot be canceled.

To request an order cancellation, please contact us immediately at:

info@z7b.shop

RETURNS

Because many of our products are custom-made or personalized, all custom, personalized, made-to-order, and digital products are final sale and are not eligible for return or refund unless they arrive damaged, defective, or incorrect due to our error.

Eligible non-custom merchandise may be returned within 30 days of delivery if all of the following conditions are met:

The item is unused and unworn.
The item is in its original condition.
The item includes all original packaging.
Proof of purchase is provided.

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

Custom or personalized products
Made-to-order items
Pre-order items after production has begun
Digital downloads
Gift cards
Items showing signs of use or damage caused after delivery
Clearance or final sale items

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review your request and, if approved, provide a replacement, exchange, or refund at our discretion.

RETURN INSTRUCTIONS

Do not return merchandise without contacting us first.

To request a return authorization, email:

info@z7b.shop

Once your request is approved, we will provide return instructions and the appropriate return shipping address.

Unauthorized returns may be refused.

RETURN SHIPPING

Unless the return is the result of our error, customers are responsible for return shipping costs.

For your protection, we recommend using a trackable and insured shipping service.

We are not responsible for items lost or damaged during return shipping.

REFUNDS

Once your approved return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error.

GIFTS

If an item was purchased as a gift and shipped directly to you, any approved refund or exchange will be handled according to the original method of purchase.

If you have any questions regarding this Returns & Refund Policy, please contact us:

Zee Luxe Boutique LLC

Email: info@z7b.shop

Website: https://z7b.shop